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The Call Centre v The Toilet: How The Call Centre Declared War on Bodily Functions

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The Secret Diary of a Call Centre

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One day, not long after my exit from the call centre, I heard that people arriving for their shift in the morning were greeted by a memo sellotaped to each computer monitor by their manager Peggy, instructing them not to take toilet breaks whilst on-shift.

It was just the latest act in what had been a long running battle in my call centre – A fierce fight over the very right to answer the call of nature. Previous to the sticky-taped missive a number of memos prohibiting the use of the toilet in work time ‘unless an emergency’ had been issued, and subsequently ignored, amid much canteen and car-park whispering of  ‘how dare they.’  Even those among us who would usually be the most docile and compliant members of pro-management staff were up-in-arms. We were unanimously agreed; the right to go when we needed to go was an inalienable one which we…

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